Frequently Asked Questions
Everything you need to know about eSIM plans.
What is an eSIM?
An eSIM (embedded SIM) is a digital SIM built into your device. Instead of inserting a physical SIM card, you download a data plan directly to your phone by scanning a QR code. It works alongside your existing physical SIM.
Is my device compatible with eSIM?
Most modern smartphones support eSIM, including iPhone XS and later, Samsung Galaxy S20 and later, Google Pixel 3 and later, and many more. Check your device settings for an 'Add eSIM' or 'Add Cellular Plan' option.
How do I install my eSIM?
After purchase, you'll receive a QR code. Go to Settings > Cellular/Mobile Data > Add eSIM, then scan the QR code. The eSIM will be installed in seconds. Make sure to enable Data Roaming for the new line.
When does my plan start?
Your plan validity begins when the eSIM first connects to a network at your destination — not when you scan the QR code. You can install the eSIM before your trip.
Can I keep my phone number?
Yes. The eSIM is used only for data. Your original SIM card keeps your phone number for calls and SMS. You'll have two lines active simultaneously.
What happens if I use all my data?
When your data runs out, you can purchase a top-up plan from your account. Your eSIM remains installed — just add more data when needed.
Can I get a refund?
Refunds are available for plans that haven't been activated (QR code not scanned). Once activated, plans cannot be refunded. Contact support for assistance.
Do eSIMs support calls and SMS?
Most of our plans are data-only. Some plans include calls and SMS — these are clearly marked. For voice calls, we recommend using VoIP apps like WhatsApp or FaceTime over your data connection.
Which payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard, American Express), Google Pay, Alipay, and WeChat Pay.
Is my connection secure?
Your eSIM connects through the same carrier networks used by local customers. The connection is encrypted and secure. For additional privacy, consider using a VPN.