Preguntas frecuentes

Una eSIM (SIM integrada) es una SIM digital incorporada en su dispositivo. En lugar de insertar una tarjeta SIM física, usted descarga un plan de datos directamente en su teléfono escaneando un código QR. Funciona en conjunto con su SIM física existente.

La mayoría de los teléfonos inteligentes modernos admiten eSIM, incluyendo iPhone XS y posteriores, Samsung Galaxy S20 y posteriores, Google Pixel 3 y posteriores, entre otros. Busque en los ajustes de su dispositivo la opcion "Agregar eSIM" o "Agregar plan celular".

Despues de la compra, recibira un código QR. Vaya a Ajustes > Datos celulares/moviles > Agregar eSIM y escanee el código QR. La eSIM se instalara en segundos. Asegúrese de activar la itinerancia de datos para la nueva línea.

La validez de su plan comienza cuando la eSIM se conecta por primera vez a una red en su destino, no cuando escanea el código QR. Puede instalar la eSIM antes de su viaje.

Si. La eSIM se utiliza únicamente para datos. Su tarjeta SIM original conserva su numero de teléfono para llamadas y SMS. Tendra dos líneas activas simultaneamente.

¿Cuándo se agoten sus datos, puede adquirir un plan de recarga desde su cuenta. La eSIM permanece instalada; simplemente agregue más datos cuando lo necesite.

Se pueden reembolsar los planes que no hayan sido activados (código QR no escaneado). Una vez activados, los planes no son reembolsables. Contacte al soporte para obtener ayuda.

La mayoría de nuestros planes son solo de datos. Algunos planes incluyen llamadas y SMS, los cuales estan claramente indicados. Para llamadas de voz, recomendamos usar aplicaciones VoIP como WhatsApp o FaceTime a traves de su conexion de datos.

Aceptamos tarjetas de crédito/débito (Visa, Mastercard, American Express), Google Pay, Alipay y WeChat Pay.

Su eSIM se conecta a traves de las mismas redes de operadores utilizadas por los clientes locales. La conexion esta cifrada y es segura. Para mayor privacidad, considere usar una VPN.

Yes, we offer eSIM plans for mainland China. Note that some international services (Google, WhatsApp, Instagram) are blocked in China by the Great Firewall. A VPN can help access these services, but VPN usage may be restricted. Our China eSIM provides regular internet access subject to local regulations.

Yes! WhatsApp works perfectly with eSIM data. You can send messages, make voice calls, and video calls over your eSIM data connection. WhatsApp uses your home phone number (on your physical SIM), so your contacts don't need a new number.

When airplane mode is on, all wireless connections (including eSIM) are disabled. However, you can turn airplane mode on and then manually re-enable cellular data for just your eSIM line — this lets you use data while keeping your home SIM's calls and SMS off, which is great for avoiding roaming charges.

Go to Settings > Cellular/Mobile Data on iPhone or Settings > Connections > SIM Manager on Samsung. You can set which line to use for data, and your phone can have both lines active simultaneously — physical SIM for calls and eSIM for data.

eSIM connects to the same 4G LTE and 5G networks used by local carriers. Typical speeds range from 30-100+ Mbps on 4G and up to 500+ Mbps on 5G, depending on your destination and carrier. This is more than enough for streaming, video calls, and browsing.

Yes, most eSIM plans support personal hotspot / tethering. You can share your eSIM data with other devices (laptop, tablet, family members' phones) by enabling the Personal Hotspot feature in your phone settings.

If you run out of data, simply purchase a new eSIM plan on MyeSIM and install it. You can add multiple eSIM profiles to your phone. The new plan starts immediately, giving you fresh data without removing your existing eSIM.

For most travelers, yes. eSIM is 50-80% cheaper, requires no extra device to carry or charge, connects directly to 4G/5G networks for faster speeds, and has no return logistics. Pocket WiFi may be better only if your phone doesn't support eSIM or you need to connect many devices simultaneously.

Most modern phones can store 5-8 eSIM profiles, though only 1-2 can be active at a time. iPhone 16 supports up to 8 profiles. You can easily add, switch, and delete profiles as needed for different trips and destinations.

Your phone needs to be unlocked (not carrier-locked) to use third-party eSIM plans. Phones purchased outright or fully paid off are usually unlocked. Contact your carrier to check lock status or request an unlock if needed.